Re: Eric's C21
Posted: Thu Oct 24, 2019 11:09 am
Update on the Great kitchen fiasco of 2019.
Installer so comes up from Lowes yesterday. Pulls the dishwasher out and says the front leg is bent.
I said yes no big deal it will bend back easily. So he reaches down and bends it back in place.
Now he pulls it all the way out and sees I'd connected the water hose. he says to me, "This has been installed I can't come behind someone because we have to warranty the install". I told him I connected it because I didn't want to chance cutting it when I pushed it in place. understand the water has never been turn on. After listening to him tell me the same garbage twice I told him Just do the install and I'll write you a waiver declining your warranty. He says ok and starts to write down the supplies he'll need. I thought that odd as the was already done back in January and Lowes had it on record. Then he says, "I have to go back to Lowes for an electrical box and the rest of the stuff". He leaves, Ten minutes later I get a call from "Central Processing". The lady tells me they can't install because I took it out of the box,the leg was bent and you guess it, I hooked up the water line. There was no changing her mind.
I headed to Lowes. I asked to speak with a Store Manager and he came out and I went through the whole thing with him. Fully expecting no results I called a local plumbing company and schedule them for today. He asked me to call them and give him a chance to correct this. He calls Central Processing and talks at length with the same lady that called me. He explains to her that I had to take it from the box to make sure it was going to fit due to the floor/counter top issues. Then he covered me connecting the line as not to crimp or cut it. He goes on to tell her that has installed hundreds of these and what I did was no problem. She still refuses. He asked if the bent leg was a warranty issue why did her man bend back in place? He went on to tell her her installer had no business lying to me about picking up parts then calling her to refuse the job. She still refused.
No he gets off the phone and apologizes to me profusely. He tells me he is going to refund all of my money all the way back to January.
Turns out "Central Processing" is the third party contractor that that store uses. He said, he wanted to call them to try to fix the situation and if they didn't that the call is recorded. The calls are tracked before a contract is renewed.
He tells me that he was the one to interviewed my daughter Judy for her job. I never brought it up, didn't think he knew who I was. He asked if I knew why she was hired. I replied no no really. He said when he asked her why do you want to work here she told him what I said to her that morning. I had see they were having a job fair, I went home and woke up both of my girls saying get your butts out of bed and go apply at Lowes.
We all chuckled at that some, Then he tells me he still needs cashiers. Danielle was with me and though she applied she didn't get a full interview.
He tells her to re-apply online and he would be in touch! Get this, He offers to pay for the full install no matter what the other company charges!!
I can't allow that because it doesn't feel right to me. Then he says let me pay for half of it because you were wronged while in Lowes charge. I agreed to that. So hopefully this is reaching the end of it's course.
Installer so comes up from Lowes yesterday. Pulls the dishwasher out and says the front leg is bent.
I said yes no big deal it will bend back easily. So he reaches down and bends it back in place.
Now he pulls it all the way out and sees I'd connected the water hose. he says to me, "This has been installed I can't come behind someone because we have to warranty the install". I told him I connected it because I didn't want to chance cutting it when I pushed it in place. understand the water has never been turn on. After listening to him tell me the same garbage twice I told him Just do the install and I'll write you a waiver declining your warranty. He says ok and starts to write down the supplies he'll need. I thought that odd as the was already done back in January and Lowes had it on record. Then he says, "I have to go back to Lowes for an electrical box and the rest of the stuff". He leaves, Ten minutes later I get a call from "Central Processing". The lady tells me they can't install because I took it out of the box,the leg was bent and you guess it, I hooked up the water line. There was no changing her mind.
I headed to Lowes. I asked to speak with a Store Manager and he came out and I went through the whole thing with him. Fully expecting no results I called a local plumbing company and schedule them for today. He asked me to call them and give him a chance to correct this. He calls Central Processing and talks at length with the same lady that called me. He explains to her that I had to take it from the box to make sure it was going to fit due to the floor/counter top issues. Then he covered me connecting the line as not to crimp or cut it. He goes on to tell her that has installed hundreds of these and what I did was no problem. She still refuses. He asked if the bent leg was a warranty issue why did her man bend back in place? He went on to tell her her installer had no business lying to me about picking up parts then calling her to refuse the job. She still refused.
No he gets off the phone and apologizes to me profusely. He tells me he is going to refund all of my money all the way back to January.
Turns out "Central Processing" is the third party contractor that that store uses. He said, he wanted to call them to try to fix the situation and if they didn't that the call is recorded. The calls are tracked before a contract is renewed.
He tells me that he was the one to interviewed my daughter Judy for her job. I never brought it up, didn't think he knew who I was. He asked if I knew why she was hired. I replied no no really. He said when he asked her why do you want to work here she told him what I said to her that morning. I had see they were having a job fair, I went home and woke up both of my girls saying get your butts out of bed and go apply at Lowes.
We all chuckled at that some, Then he tells me he still needs cashiers. Danielle was with me and though she applied she didn't get a full interview.
He tells her to re-apply online and he would be in touch! Get this, He offers to pay for the full install no matter what the other company charges!!
I can't allow that because it doesn't feel right to me. Then he says let me pay for half of it because you were wronged while in Lowes charge. I agreed to that. So hopefully this is reaching the end of it's course.